Medical Aftersales Servicing and Support at ITL Group

With facilities in the UK, the USA and in China we are able to offer you and your end-users worldwide support whether or not your medical device was designed or manufactured by ITL Group.

Some of our most popular services are:

Logistics

Shipping to you or directly to your end-user

Technical phone support

We can provide remote support for you and your end-user including a dedicated phone line if required.

Upgrades

Upgrades on site or in the field

Servicing

Regular maintenance of your device

End-user training

Training for your users conducted within ITL’s facilities, your facilities or on site with your end-user

Refurbishments

Return to base refurbishments for your device.

Repairs

Return to base or on-site repairs with full returns control and documentation

Redesign

Product redesign to accommodate changes in regulations or end-user needs

Value Engineering

Ongoing design improvements with seamless transfer back into manufacturing.

Obsolescence Mitigation

Long-term successful relationships with our customers have led us to generate obsolescence mitigation strategies to ensure that we can help you to cope with changes in supply and demand.

We can work with you to generate and implement solutions for:

• Lifetime buy of components
• Alternative sourcing
• Module re-engineering
• Product redesign

If you are an existing customer requiring support you can contact our Quality Assurance department by emailing QA@itl.co.uk

Read a Case Study on how we helped Trek (now ThermoFisher) overcome their obsolescence issues on an entire Laboratory Instrumentation range