Medical Aftersales Servicing and Support at ITL Group
With facilities in the UK, the USA and in China we are able to offer you and your end-users worldwide support whether or not your medical device was designed or manufactured by ITL Group.
Some of our most popular services are:
Shipping to you or directly to your end-user
Technical phone support
We can provide remote support for you and your end-user including a dedicated phone line if required.
Upgrades on site or in the field
Regular maintenance of your device
Training for your users conducted within ITL’s facilities, your facilities or on site with your end-user
Return to base refurbishments for your device.
Return to base or on-site repairs with full returns control and documentation
Product redesign to accommodate changes in regulations or end-user needs
Ongoing design improvements with seamless transfer back into manufacturing.
Long-term successful relationships with our customers have led us to generate obsolescence mitigation strategies to ensure that we can help you to cope with changes in supply and demand.
We can work with you to generate and implement solutions for:
- Lifetime buy of components
- Alternative sourcing
- Module re-engineering
- Product redesign
If you are an existing customer requiring support you can contact our Quality Assurance department by emailing QA@itl.co.uk
Read a Case Study on how we helped Trek (now ThermoFisher) overcome their obsolescence issues on an entire Laboratory Instrumentation range