Operations Director

We’re searching for an Operations Director

Vacancy: Ashland, Virginia, US

The role of Operations Director is to oversee all business operations for our US subsidiary, ITL Virginia (ITL VA). The successful candidate will split their time between managing the business and getting involved with day-to-day operational activities.

ITL VA is undergoing unprecedented growth as the site expands its service offering from aftersales servicing and support to now include enhanced assembly, hygiene, and logistics expertise.

Job Description

The Operations Director will be expected to lead and champion all functional areas of the business, including:

  • Supply Chain and Logistics
  • Manufacturing
  • Servicing, Repairs, and Technical Support
  • Quality Assurance and Regulatory Affairs (QA/RA) for the site
  • Business Development, providing technical input for new projects where required
  • Sales of the Vitl Life Science Solutions range of instruments
  • Facility Management
  • Finance
  • Program Management of ITL’s vision for the US-based site

In this role, the Operations Director will work closely with the UK headquarters and will report directly to ITL’s Managing Director on a weekly basis, via video conference. Additionally, the role involves regular contact with other functional departments from the UK site including, communicating the specific operational activity information and to arrange physical transfer of parts/finished products, to meet expected turn-around times and production schedules.

Key Roles & Responsibilities 

Business Operations
  • Lead the ITL VA team with P&L responsibility for the US-based business
  • Set and achieve the gross sales budget and operating expenses to meet ITL’s growth targets for the US market
  • Gather information and generate monthly financial reports
  • Ensure ongoing state corporation compliance and filings
  • Oversee the US-based Business Development Manager, providing support with control of the distribution network for Vitl Life Science Solutions, customer service for direct sales, and related marketing activities including exhibitions and events
  • Basic HR duties to ensure the needs of the team are met
Manufacturing, Servicing & Repair 
  • Source and arrange the appropriate levels of stock to meet production schedules and RMA turn-around times
  • Manage the team and overall process from parts procurement, goods-in, build, commissioning, DHR generation, release, shipping and logistics, and ensuring manufacturing instructions are adhered to
  • Handle international import and export
  • Report progress/output to the legal manufacturers
  • Play the role of lead engineer/technician as required
Facilities Management
  • Ensure OSHA compliance and perform weekly and annual safety checks
  • Ensure site compliance with local authorities (permits, licenses, taxes, etc.)
  • Manage utilities usage, wastage, and the sites impact on the environment
  • Source equipment as required

In addition to the above functions and responsibilities employees are required to carry out such other duties as may reasonably be required.

Experience, Knowledge & Requirements

  • Bachelor’s Degree in Engineering, Business, or related field; Master’s Degree in related field preferred
  • Professional certification and current active registration with a relevant industry institution/association; PMI, ASQ, RAPS, etc.
  • 10 years Engineering or Operations experience in a regulated industry such as Medical Device, Pharma, Life Science, etc.
  • cGMP experience, preferably FDA controlled class II Med Dev and IVD.
  • Expert level QMS experience around ISO 13485 and FDA 21 CFR 820
  • 5 years responsible leadership and management experience with demonstrated success in a complex global organization
  • 5 years CMO experience
  • 5 years Lean, Six Sigma or Continuous Improvement experience preferred
To apply for this position please send your CV and a covering letter to